We will only process pre-authorized debit payment according to the loan agreement you signed with iCASH. Please revise first your loan agreement before contacting us. The fastest way to find your Loan Agreement is to go into your mailbox and search for an email coming from iCASH in which your Loan Agreement is attached. In case you have missed a payment, one of our collection account managers will contact you to find you the best options so you can repay your loan easily.